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      Returns Policy

      Returns/Exchange Process

      1. Complete the Online Returns Form included with your delivery, or Click Here to download a copy.

      2. All items along with your receipt and returns form should be packed in a suitable carton/courier satchel. Please ensure that all items are securely and safely packed as we are unable to accept returns on damaged items.

      3. Please courier the item/s back to us at the address below. We highly recommend you use a Track & Trace courier option as Quest is not responsible for items that get lost whilst being returned to us.


      Quest Queenstown
      27 Shotover Street
      Queenstown, 9300
      Ph: 03 442 4884
      Attn: Returns

       

      Returns/Exchange Policy

      • Items must be returned within 14 days of purchase. 

      • Items must be returned in original purchase condition with all original tags and packaging, unmarked and in new condition. We are unable to accept damaged/used items.

      • Full priced items can be returned for an exchange, store credit or refund. Sale items can only be returned for an exchange or store credit. 

      • All items along with your receipt and returns form should be packed in a suitable carton/courier satchel. Please ensure that all items are securely and safely packed as we are unable to accept returns on damaged items.

      • We are unable to accept returns on underwear for hygiene reasons.

      • You will need to cover the cost of sending the product back to us - but we will cover the cost of sending out your first replacement/exchange product if applicable*. If you need to exchange the same purchase a second time we will need to charge for shipping costs on this. *Within New Zealand only

      • If you are sending a product back to us, we highly recommend you use a Track & Trace Courier option. Quest is not responsible for items that get ‘lost in the post’ when being returned to us.

      • International returns - The customer is responsible for any (if any) customs duties when returning an item to us in New Zealand.

      • When a refund is applicable, we will process it within one business day. 

      • Refund processing times vary and will depend on your bank/card provider.