Free Shipping - Orders over $50* Learn more

Earn with Quest Rewards Program Learn more

Returns / Exchanges

Need to return or exchange an item bought online? Please read through the instructions and returns policy below - Any further questions please head to our contact us page where you will find our contact form and store phone numbers, or send us a meassage via the' Quest Chat app' bottom right of screen.

Returns / Exchange Process

  1. Complete the Online Returns Form included with your delivery, download a copy of our returns form below.
  2. All items along with your receipt and returns form should be packed in a suitable carton/courier satchel. Please ensure that all items are securely and safely packed as we are unable to accept returns on damaged items.
  3. Please courier the item/s back to us at the address below. We highly recommend you use a Track & Trace courier option as Quest is not responsible for items that get lost whilst being returned to us.

Download Returns Form

Return Address Details:

Quest Queenstown

27 Shotover Street, Queenstown, 9300 - New Zealand
Ph: 03 442 4884 | Attn: Returns

Returns / Exchange Policy

  • Items must be returned within 14 days of purchase. 
  • Items must be returned in original purchase condition with all original tags and packaging, unmarked and in new condition. We are unable to accept damaged/used items.
  • Full priced items can be returned for an exchange, store credit or refund. Sale items can only be returned for an exchange or store credit. 
  • All items along with your receipt and returns form should be packed in a suitable carton/courier satchel. Please ensure that all items are securely and safely packed as we are unable to accept returns on damaged items.
  • We are unable to accept returns on underwear for hygiene reasons.
  • You will need to cover the cost of sending the product back to us - but we will cover the cost of sending out your first replacement/exchange product if applicable*. If you need to exchange the same purchase a second time we will need to charge for shipping costs on this. *Within New Zealand only
  • If you are sending a product back to us, we highly recommend you use a Track & Trace Courier option. Quest is not responsible for items that get ‘lost in the post’ when being returned to us.
  • International returns - The customer is responsible for any (if any) customs duties when returning an item to us in New Zealand.
  • In the case of a return for refund, any shipping costs paid on the initial purchase are non-refundable. 

  • When a refund is applicable, we will process it within one business day. 
  • Refund processing times vary and will depend on your bank/card provider.