FAQ's

Is there a Click & Collect in-store pick up option?

There sure is! If you want to purchase items online and pick them up from one of our Queenstown stores, you’ll just need to select the ‘Click & Collect’ option as your delivery method at checkout. Depending on which of our stores has the item in stock, you can either select to collect from Quest or the Burton Store. As soon as your order has been filled, we’ll send you an automated email to let you know that the product is ready to pick up. If you have any questions, email us at: shop@queststore.co.nz

How do I apply my Promo Code?

At checkout you’ll see a ‘Gift card or discount code’ box above order subtotals and shipping costs, type your promo code into the box and hit ‘Apply’ – this will apply the discount to eligible products or the whole order depending on the code.

How long will shipping within New Zealand take?

We aim to ship all orders either the same or next day. Orders placed in the morning on a business day will ship the same afternoon, and orders placed in the evening will ship the next morning. Orders placed during the weekend will ship on the following Monday morning. Delivery to major centres have a target delivery of 1-3 working days, with smaller packages and South Island shipping on the NZPost overnight service. Please allow an additional 1-2 days for rural delivery and bulky items. All orders will be sent via NZPost and you will receive an automated email with tracking details as soon as your order is fulfilled.

Do you ship overseas?

Yes we do, we offer flat rate shipping options to Australia - Find all shipping rates on our Shipping Info page. Any orders shipping outside of NZ/Australia we ship on a case by case basis, please contact us directly at shop@queststore.co.nz and we can provide a quote for your country. *Some brand restrictions apply, see below.

Are all items available to ship overseas?

Most are, but not all. Depending on the terms of our dealer agreements, we may not be able to ship a manufacturer's products to addresses outside of New Zealand. Brands that CANNOT be shipped overseas include: Burton, Analog, Anon.

Do I have to pay for shipping if I return an item?

Yes you will need to cover the cost of returning the product to us. Quest is not responsible for any items that get ‘lost in the post’ on their way back to us – so we recommend that you use a Track & Trace Courier to return the item.

What forms of payment do you accept?

We currently accept Visa, Master Card, American Express, PayPal, Afterpay, Zip, Laybuy and Apple Pay. We also accept bank deposits and layby via bank deposits (please email us about this option).

Are Gift Cards available?

Yes! Quest Gift Cards are available to purchase and redeem online. A physical Gift Card will be shipped to your address or chosen recipients address. Quest Gift Card can be used online and/or in-store at Quest Queenstown.

How do I redeem my Quest Gift Card?

To redeem your gift card online, simply enter your Gift Card number found on the back of the card in the Promo code / Gift card No. field at checkout, This will apply the amount available to your order. A balance update will be emailed to you once an order has been placed. If you have any issues or have multiple codes/numbers to use together please call us in-store on (03) 442 4884 during normal business hours and we can process your order over the phone.

To redeem in-store, present staff with your gift card, we’ll do the rest and update you on any balance left on the card.

What if the product I purchased is faulty?

Get in touch with us straight away on: shop@queststore.co.nz. We’ll always honour your rights under The New Zealand Consumers Act, but each individual item will have a unique warranty period as per the manufacturer. Don’t worry, we’ve got your back!

Can I get a refund on a sale item?

We can exchange or provide a store credit on sale items, but no refunds sorry. See our Returns & Exchanges Policy page for further details.

Where is Quest located?

Quest, Burton Partner Store, and Quest Snow Centre (Ski & Board Rental) are all located in downtown Queenstown, New Zealand.

Quest Store - 27 Shotover Street, Queenstown.
Burton Partner Store - 35 Shotover Street, Queenstown
Quest Snow Centre - 27 Shotover Street, Queenstown (Open June - October)