All 4 of our retail and retail locations are located in the heart of dowtown Queenstown, New Zealand on Shotover Street.

• Quest Store (Retail) and Quest Snow Centre (Rentals) are next to each other at 27 Shotover Street, Queenstown, New Zealand.

and then 3 doors down the road..

• Burton Queenstown and Volcom Queenstown are right next to each other at 37 Shotover Street, Queenstown, New Zealand.

Our 4 retail and rental locations all have slightly different opening hours, and these will change and get updated depending on the season. Current opening hours as below:

Quest Store: 8am-8pm | Open 7 days

Burton Queenstown: 8am-8pm | Open 7 days

Volcom Queenstown: 10am-6pm | Open 7 days

Quest Snow Centre (Rentals): 7.30am-8pm | Open 7 days *In-season only

Of course, we are always happy to offer our expertise and answer any product related questions before you pull the trigger!

• Quest online chat app - Bottom right of screen you will see our chat widget, drop us a message here and we will get back to you asap! This is a direct line to the online team (no AI responses here)

• Call us in-store - Quest Store: 03 442 4884 | Burton Store 03 442 4889 | Volcom Store: 03 428 0020 | Quest Snow Centre (Rentals *in-season only) 03 442 8330

• Email us - Send us and email by completing the form at the bottom of this page or the contact us page.

There sure is! If you want to purchase items online and pick them up from one of our Queenstown stores, you’ll just need to select the ‘Click & Collect’ option as your delivery method at checkout.

Depending on which of our stores has the items in stock, you can either select to collect from Quest, Burton Queenstown, or Volcom Queenstown. As soon as your order has been filled, we’ll send you an automated email notification to let you know that the product is ready to pick up.

Quest Rewards is our loyalty program that runs across all 3 of our retail locations and online via the Quest online store. Create a free account and start earning Quest Rewards points which can then be redeemed for discounts of up to $250 on future purchases!

A full rundown of the Quest Rewards loyalty program, how it works, terms & conditions etc can all be found right here!

At checkout you’ll see a 'discount code or gift card' box above order subtotals and shipping costs, type your promo code or Quest Rewards discount code into the box and hit ‘Apply’ – this will apply the discount to eligible products or the whole order depending on the code.

Multiple promo codes cannot be used at the same time and promo codes cannot be used in conjunction with any other product discounts including Quest Rewards discount codes.

We currently accept Visa, Master Card, American Express, PayPal, Afterpay, Zip, Apple Pay, Google Pay, and Union Pay.

We aim to ship all orders either the same or next day Mon-Fri when possible. During higher volume sales periods like Black Friday or any other sale events there may me slight delay to order being dispatched.

Orders placed during the weekend will ship on the following Monday or Tuesday depending on volume of orders to be dispatched from over the weekend.

Delivery to major centres have a target delivery of 1-3 working days, with smaller packages and South Island addresses generally being shipped on the NZPost overnight service (*Overnight delivery cannot be 100% guaranteed as there can be small delays in the NZPost service every now and then).

Please allow an additional 1-2 days for rural delivery and bulky items. All orders will be sent via NZPost or New Zealand Couriers and you will receive an automated email with tracking details as soon as your order is fulfilled.

Yes we do!

We offer flat rate shipping options to Australia on most items, with some exceptions however on certain brands that have restrictions due to dealer agreements and also limitations on bulky/oversize products.

Any orders shipping outside of NZ/Australia we ship on a case by case basis, please contact us directly and we can provide a quote on shipping costs on a particular item for your country. Again some brand restriction and 'oversize' limitations apply.

Find more info on our shipping services and rates here on our Shipping Information page.

Most are, but not all.

Brand Restrictions - Depending on the terms of our dealer agreements with certain brands, we may not be able to ship a manufacturer's products to addresses outside of New Zealand. Brands that CANNOT be sold or shipped internationally including the use of freight forwarding service providers include: Burton, Analog, Anon. Unfortunately no excepetions can be made here.

Oversize items - Currently, we are unable to ship snowboards internationally due to recent changes with our shipping provider, we are working on a solution and will hopefully have this service back up and running soon. 

Before sending anything back to us please make sure you have read through our Returns & Exchanges page for full terms & conditions plus instructions on how to get an item back to us.

We can exchange or provide a store credit on sale items, but no refunds sorry. Please see our Returns & Exchanges page for further details.

Get in touch with us straight away and we will advise you on next steps in the process.

Each individual item we stock will have a unique warranty period set by the manufacturer and all warranty claims/inquires are assessed by the manufacturer/distributor, no warranty decisions will be made by Quest but we will provide all the help we can in getting all the right information to the manufacturer or distributor on your behalf.